Privacy Policy
At Starun Malaysia, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you participate in our virtual runs, access our website, or purchase our products.
1. Information Collection
We collect personal information such as your name, email address, contact number, and shipping address when you register for our events or make a purchase. We may also collect payment details for transactions, though we do not store credit card information.
2. Use of Information
The information collected is used to process your registration, manage event participation, fulfill orders, and communicate with you about our events, promotions, and updates. We may also use your data for internal analytics to improve our services.
3. Data Protection
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and is only accessible by authorized personnel.
4. Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as required by law or to trusted partners who assist us in operating our website and conducting our business, so long as they agree to keep this information confidential.
5. Your Rights
You have the right to access, update, or delete your personal information at any time. If you wish to exercise any of these rights or have any questions about our Privacy Policy, please contact us at starunmy@gmail.com.
Terms & Conditions
Welcome to Starun Malaysia. By accessing our website and participating in our virtual runs, you agree to comply with the following terms and conditions.
1. Event Participation
By registering for any of our virtual runs, you agree to provide accurate and complete information. You are responsible for ensuring your own safety during the event and understand that participation is at your own risk.
2. Payments
All payments for event registrations and purchases are to be made through the payment methods available on our website. We reserve the right to cancel your registration if the payment is not received.
3. Intellectual Property
All content, including but not limited to text, graphics, logos, and images on our website, is the property of Starun Malaysia and is protected by copyright laws. Unauthorized use of any content is strictly prohibited.
4. Limitation of Liability
Starun Malaysia is not liable for any injuries, damages, or losses that occur as a result of your participation in our events or from using our products. We are also not responsible for any website downtime or technical issues that may occur.
5. Changes to Terms
We reserve the right to update these terms and conditions at any time. Any changes will be posted on this page, and your continued use of our website signifies your acceptance of these changes.
Shipping Policy
At Starun Malaysia, we aim to ensure a smooth and timely delivery process for all our participants.
1. Shipping Locations
We ship our event kits within Malaysia and to selected international destinations. Shipping rates and delivery times may vary depending on your location.
2. Processing Time
Our virtual run events typically span a 30-day period, during which participants complete their runs. Once the event concludes, we will process and ship your event kit within 7-14 days.
3. Delivery Time
Estimated delivery time within Malaysia is 7-10 business days from the shipping date. International delivery times may vary depending on the destination country.
4. Shipping Charges
Shipping charges are calculated at checkout based on the weight of the items and the destination. Free shipping may be offered on specific promotions or events.
5. Delays
While we strive to ensure timely delivery, we are not responsible for shipping delays caused by couriers, customs clearance, or other unforeseen circumstances.
Cancellation Policy
We understand that plans can change, and you may need to cancel your registration or order.
Event Cancellation
Cancellations for virtual runs are accepted up to 7 days before the event date. To cancel, please contact us at starunmy@gmail.com. A full refund will be provided if the cancellation is made within the specified time frame.
Refund Policy
Our refund policy is designed to ensure your satisfaction with our services and products.
1. Event Refunds
If you cancel your registration within the cancellation window, a full refund will be processed within 2 business days. No refunds will be given for cancellations made after the event has taken place.
2. Product Refunds
Refunds for products are available if the item is returned within 14 days after received item, unused and in its original packaging. Shipping costs for returns are the responsibility of the customer unless the product is defective.
3. Refund Process
To initiate a refund, please contact our customer service team at starunmy@gmail.com. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 14 business days.
For more info contact us at : starunmy@gmail.com